Shipping Policy
Shipping
Our estimated delivery dates are based on several factors, including the destination address, how quickly we can assemble and prepare your items for shipment， weather and so on. You can calculate the estimated delivery time based on the processing time of your order.
Total Delivery Time=Processing Time+Shipping Time
- Processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct strict Quality Control inspections and tests to ensure the product's quality prior to shipment to meet your satisfaction. The total processing time varies depending on the complexity, design, and size of the specific product. Larger orders will usually take longer It normally takes 1-2 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are facing stock availability issues, then the order will take 5-10 business days to process and dispatch.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and might take longer than expected due to invalid addresses or other causes.
| Region | Country/Region | Shipping Method | Shipping Costs |
Estimated Time of Arrival |
|---|---|---|---|---|
| Europe | Austria, Belgium, Bulgaria, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden,Switzerland and United Kingdom | International Shipping | Free | 7–15 working days |
| North America |
Canada and United States |
|||
| Asia Pacific | Australia and New Zealand |
*Please Note:
- Additional shipping fees of $5–$20 may apply to remote areas. The exact amount will be calculated and displayed at checkout.
- Express Shipping is not available for APO, FPO, DPO, or PO Box addresses.
About taxes
Our customers do not have to pay import duty, customs duty, or VAT (additional tax levied).
"21 Days Not Delivered – Full Value Gift Card" Service Guarantee
At HIRACER, your shopping experience and satisfaction are our top priorities. That’s why we offer the "21 Days Not Delivered – Full Value Gift Card" service guarantee. Below are the detailed terms and conditions of this service:
- Service details: If your order has not arrived at the specified delivery address within 21 days of placing your order, please contact us. We will immediately issue you with full-value gift card. This amount includes any shipping insurance fees that may have been paid. The voucher can be used without any minimum order value and can be combined with all discounts.
Applicable Scenarios:
This service applies in the following situations:
- Lost Packages: The package is lost during transit and confirmed undelivered by the logistics provider.
- Logistics Issues: The package experiences significant delays or abnormal status due to issues within the logistics company.
Exceptions:
The following situations are not covered by the "21-Day Undelivered Full Refund" service guarantee:
Force Majeure Events:
- Natural disasters (e.g., storms, floods, earthquakes).
- Large-scale strikes, holidays, wars, civil unrest, government actions, or any events beyond our control.
Customer-Induced Delivery Issues:
- Incorrect or incomplete shipping address provided by the customer.
- Changes to the delivery address or order details requested by the customer (the 21 days will be recalculated from the date of change).
-
Failed delivery attempts due to the customer not responding to the courier’s contact or not being available to receive the package.
Brand-Specific Sales Events:
- Pre-sales, major promotions, or other events where it is explicitly stated on the page that this service does not apply.
We are committed to providing you with an outstanding shopping experience and efficient internal operational services. Thank you for your support and trust.
We apologize in advance for any inconvenience this delay may cause and thank you for your patience. If you have any further questions, please contact our customer service department at support@hiracers.com